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ARTICLES
Cheap
Is No Bargain
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Comfort
Zone – Fall 2005
Cheap
Is No Bargain This simple fact regarding cost was written in the late 1800s, but it still holds true today. The HVAC industry is full of companies who claim to offer discount service, when in reality they perform “breakdown maintenance”. The scenario usually goes something like this: the building owner or manager calls for service (oftentimes, it’s an emergency); the “discount” company sends someone out to patch things up, and the building owner is led to believe that everything is working fine. A short time later the system fails again, and this cycle continues until the system is in such disrepair that it must be replaced. Now the building owner is faced with a large, unexpected expense. Maintaining a complex mechanical system in this way is like putting a band-aid on a serious injury. Without routine testing procedures there is no way of knowing what trouble lies ahead. So why then, when it comes to a building’s HVAC system, which is mechanically very complex and represents a large investment, is routine maintenance often put off or forgotten? One reason is because in commercial buildings, heating and air conditioning systems are usually housed where they’re not readily seen, like on the roof or in a basement mechanical room. Their location makes it easy to forget that like anything mechanical, they need attention. The functions they perform are also easily taken for granted, until the system ceases to operate properly. Quality mechanical contractors take a different approach to mechanical systems. Due to lack of maintenance, many building owners are spending far too much on their HVAC systems and related costs such as higher energy bills, loss of production, emergency repairs, and ultimately, premature replacement. Long-term success comes from the contractor sharing their customer’s concerns and providing a planned maintenance program that offers solutions. Because HVAC systems are extremely complex, quality contractors provide experts in all facets of operations, ensuring their customers get the right person for the job and information on technological advances. Regularly scheduled visits guarantee that the system is constantly monitored and maintained according to the manufacturer’s recommendations. An offensive approach to maintaining such valuable equipment allows for budget control and just makes good business sense.
Energy
Saving Tips
Avoid
Costly Compressor Failures
A
Company With Purpose Recognizing that his pool of technical expertise was in excess of 200 years, Rich targeted the industrial/commercial refrigeration market. This niche market intimidates most mechanical service contractors. It’s an area that requires creativity and flexibility because most successful food processing facilities operate twenty-four hours a day, seven days a week. The process is demanding on the equipment and on the maintenance personnel trying to keep the production moving. Rich walks his clients through a methodical process of upgrading equipment while providing equipment specific tasking to maintain optimal performance with minimal breakdowns. Planned and predictive maintenance are essential components in the process. Now in our third year of business, our client base has expanded beyond the initial refrigeration markets and into manufacturing, healthcare and office buildings. By applying the same methodical solutions and attention to detail, the team of experts at Innovative Service Solutions identifies and solves the production and comfort needs of these clients. Today Innovative Service Solutions provides service solutions from Orlando to Ft. Myers. By empowering the service supervisors and holding them responsible for the quality of service a multi-tier relationship is established with each client. Service supervisors work with and train the new technicians in “our way”. The service supervisors meet with the clients independent of the technician assigned to that client…and then each member of the management team from Rich down finds time to visit with clients on a regular basis. Communication and making the client feel they are special is the single factor in keeping and developing a client. For this reason, Innovative Service Solutions has a policy… “We do no dirt”. The team determined in the early stages of building our business that the new construction market did not offer the opportunity to establish a true relationship with the building owner. We target existing facilities that have suffered through years of neglect or experienced bad maintenance and service. From there we utilize our existing clients to demonstrate our commitment to excellence. The entire team here at Innovative Service Solutions is dedicated to taking care of the client.
Employee
Spotlight
The
Unified Group
If you know
the answers to all six questions, call 407.296.5211
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